Terms & Conditions

Welcome to Paper Comet.  We want your experience shopping with us to be the best we can offer.  These are our Terms and Conditions for using our sites and buying from us.

If you do not agree to any of these terms and conditions then you should exit our site and not use it.

We are Paper Comet Limited, a company registered in England & Wales under company number 13537454 and registered at Unit 13 Churchill Business Park, Colwick, Nottingham, NG4 2HF.

Paper Comet Limited is the owner and operator of www.papercomet.co.uk 

You can contact us using our online contact us form or by emailing us at hello@papercomet.co.uk or by sending us written communications to the address above.

If we need to contact you, we shall do so via the email address you provide at checkout or signing up.  We may also contact you via telephone if you have provided a telephone number.

Placing an order with Paper Comet

 

You can place an order on our website at any time.  You may checkout as a guest or create an account with us.

Payment is required at checkout and once your order is received and accepted you will receive an email notification.

Your order is only accepted once you receive an email stating so, at which time a legal agreement is made between our company and you.

If we are unable to fulfill your order for any reason we shall notify you via email and refund your order immediately.  Reasons we may be unable to complete your order may include duplicate order; inappropriate personalisation;  restriction on sourcing of products; production issues; items out of stock; order breaches any of our policies; other reasons beyond our control.

When placing an order with us you will receive an order number.  You must use this whenever contacting us about an order update.

Our Products 

All our cards are printed in the United Kingdom using in-house or third-party print facilities.  All orders are fulfilled by us in-house.

Gift items maybe supplied and constructed by us using several third-party sources or sold direct using a third-party provider.  Gifts maybe fulfilled by third-party company.

Products may vary slightly from the images shown on our website.

If you have requested personalisation of a product it is your responsibility to ensure the correct information is supplied.  We do not accept any responsibility for incorrect spelling or wording.

When requesting a personal message written inside a card it will be copied exactly as submitted by you.  Any wording will be written out as we see fit for example if you request 'to mum happy birthday love your son' this maybe written in the card as 

' To Mum,

Happy Birthday

Love, Your Son.'

We reserve the right to refuse any personalisation which we feel is inappropriate.  This may mean requests which are false, threatening, misleading, offensive etc.

Flower Disclaimer

Please note that due to the seasonal availability of flowers it may be necessary to vary flowers from those shown. In these cases our skilled florists may substitute flowers for one similar in style, quality and value. Where our designs include a sundry item such as a vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.

 

Pricing

Our product prices are clearly marked on each product page and is inclusive of VAT where applicable.

We reserve the right to amend our pricing at any time and without notice.

Any offers or discount codes must be applied at checkout and cant be redeemed once checkout and payment is complete.  We may revoke any discount codes or offers at any time and without notice.

Dispatch and Delivery 

We make every effort to dispatch and deliver items as quickly as possible however we can not guarantee any time frames.

Once you order is received it will be sent for printing (if not held in stock).  Once your item is complete it will be personalised and prepared for posting.

We have no control over delivery time frames and once the item is dispatched from our warehouse it is the responsibility of the courier  to deliver the item.

For all orders which are accepted and placed before 3pm weekdays, we aim to fulfill and dispatch your item the same day (this means up to 11.59pm on the day of ordering).  However items may take up to 5 working days to dispatch.

It is your responsibility to ensure delivery addresses are correct.

Prices listed on our website for products do not include delivery costs.  These will be added at checkout and vary depending on the product and postage option chosen.

We are not responsible for any errors or delays outside of our control.  This may mean natural disasters, acts of God, adverse weather, pandemics, any effects on our suppliers, reasons preventing us accessing our place of work such as fire or flood, and any other reason outside the reasonable control of our company.

Making changes or cancelling an order.

Once your order is placed we maybe able to accept changes to personal messages before the order is fulfilled but cannot guarantee this.  You should contact us immediately if you have made a mistake on your order.

Once you place an order it maybe cancelled up to the point of fulfillment, this means only before any personalisation occurs or the item is packaged for posting.  

Orders cancelled will receive a full refund unless the order has been fulfilled in which case you may cancel the order but we will not be able to offer a full refund.

Orders cannot be cancelled or refunded once dispatched.

Returns and Refunds

If you are unhappy with any product purchased from us you can request to return the item to us for a refund.

Where we have made an error with you product or sent the wrong product we will accept a return or evidence of an error via photos and will make a full refund.

If you return items due to damage or fault we will issue a full refund to you or offer to replace the item.

Intellectual Property 

All designs and artwork on this site are owned by Paper Comet Limited or are licensed to us by selected third-party designers.

Under no circumstances can any of our intellectual property, designs or artwork be used in any way digital or printed.

GDPR and your information storage and usage

We follow all GDPR compliances.  You data is safely stored within out digital store and is only used in accordance with out privacy policy.

We shall only use your data to contact you about information and special offers if you agree for us to do so.  You can revoke this agreement at any time.

 

We may from time to time alter these terms and conditions so encourage you to check back regularly for updates. 

 

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